Terms of purchase
How to place the order?
To place the order you just have to follow the instructions on our website. You select the items you want to buy, the payment method and in a few minutes your order will be placed.
a) The realization of an order in tocafusta.com supposes the acceptance on the part of the client of all the legal conditions and of the rest of the explicit conditions in the legal notice of this web page.
b) Forms of payment:
- Card (Mastercard, Visa)
- Wire transfer
c) Shipments: Being custom products once the order is done tocafusta.com will take a maximum of 2 working days to make it. Except for products that need more time, such as portraits (these special conditions are specified in the product description). Then we will send you your order.
Shipments according to destination:
- Spain (Except Islands) and Portugal: the shipment will be made through Envialia, which will deliver the order within 48 to 72 hours.
- Balearic and Canary Islands: the shipment will be done by Certified Post Office and the delivery time is usually between 3 and 5 days.
- Europe, America and Asia: the shipment will be made through Certified Post Office. The delivery period varies according to the country and its conditions (customs).
All shipments have a tracking code (you can request it by sending an email to firstname.lastname@example.org).
The shipment of the package will be considered made at the moment in which the carrier has delivered the product to the client. The customer has to verify the product once delivered and notify any damage in the transport in a period less than 24 hours after receipt.
d) Returns: because of being personalized products, tocafusta.com will not accept returns unless the product has a manufacturing defect. This defect must be notified within 24 hours of receiving the order. In this case, tocafusta.com will be responsible for the return shipping costs.
The guarantee period of our products is that indicated in the Law of guarantees in the sale of consumer goods.
The warranty does not cover: damage caused by wear and tear, improper use or damage caused by aging or weather conditions.
In case of doubt, you can write us an email to email@example.com.